We are currently implementing some changes* designed to improve the agent experience with connectUC. These updates will provide greater clarity in managing student applications, making the process more streamlined and transparent for our partners.
*Please note some of these changes do not affect Study Abroad agents as Study Abroad applications go through a different process.聽
Agents can now request deferral via connectUC if a student has received BUT NOT ACCEPTED or DECLINED an offer and they have no previous deferral request that has been declined.
When the Request Deferral action is selected from the Actions Dropdown Menu, you will see the "Deferral Application" pop-up message.聽
Click the Request Deferral button to continue with your request.
Select the Deferral year from the Deferral date field.聽
(Please ignore the irrelevant text under the title Defer offer:聽If requesting a change in start date please discuss with your faculty first.)
Select the Deferral date and then click the Save and Continue button. The Submit Deferral Request screen will display next.
When you click the Save and Submit button, you will return to the dashboard.聽
Please note when you start a deferral request, this is also reflected in myUC for your student. Both connectUC and myUC will display any changes of status.聽
If you have not completed the Request Deferral AND click Cancel, the status of the application is now "Deferral request started"聽and the application will not progress any further until you complete the deferral request by clicking the "Resume Deferral" action button.
If you want to cancel the whole deferral request, click Cancel, return to the dashboard, and then click "Cancel Deferral" - your status pill will return to the previous offer status.聽
If you have successfully submitted the deferral request, you will see the status pill updated to "Deferral Requested" and a success message "Application deferral has been requested" displayed on dashboard.聽
A Deferral Request Email will be sent to both agent and student. The deferral request is processed by UC staff. Another deferral cannot be requested until this request has been processed.聽
For 鈥淎pplication year,鈥 please ensure to select the year when your student will start their study. If you select 2027, for example, this will show all programme options currently available for 2027.
Fill in the student鈥檚 genuine email address, not the agency email address as this will cause an error in the system.
When one or more applications have a status of 鈥淚nfo Required,鈥 a pop-up message will display on the bottom right of the dashboard when you log in to connectUC (recruitment agents only).
This message will remain on the screen until the "Info Required" has been supplied for all applicants.
This pill now displays in the 鈥淪tatus鈥 column (recruitment agents only).
When the chevron is clicked, you will now see 鈥淯pload Required Information.鈥 You can submit the additional documents by clicking on the "info Required" pill or the "Upload Required Information" chevron.
When you select the action "Info Required" or 鈥淯pload Required Information,鈥 you will be directed to the Information Required page where there is a red status pill of 鈥淚nfo Required鈥 next to the document that UC has requested.聽
Once the document has been successfully uploaded the status pill changes to a green 鈥淪upplied鈥 status (recruitment agents only). Note the red "Info Required" pill does not change to green on the dashboard and will remain there until it is assessed by Admission.
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